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Community Q & A

Question: Hello My Fellow Perfectionist

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  • in reply to: Victory Laps #2223

    Today I “broke up” with a client who has a project that is not bad really, but that doesn’t make my team’s heart sing. I took the project initially because it sort of landed in my lap, and it was great to make a little extra money at the end of 2020. Over the past year, it became clear that we were really only helping them check off an accountability box…and they become more or nuisance than anything else. So, I set them free. That feels like a very grown up thing to do!

    in reply to: Victory Laps #2194

    I love this Denali, and totally think this qualifies for a victory lap!

    I’ve been thinking a lot about my own pacing through the workbook and modules.  My original plan was to take my time and only move from one lesson to another when I felt ready (i.e., when I had figured out the things I needed to do as next steps). But, I’m finding that everyone else seems to be moving at a faster pace and because I value the community and office hours, I’ve started to look at lessons in “view only mode” with no expectation that I ready to do the thinking and the work. Instead I’m trying to get “in the know” about what other folks are already thinking about and working on to have context for the community-level conversations and then I’ll do the work myself at my own pace. This also seems like a win to me – to have multiple and competing priorities and to figure out a way to make things work for both priority areas.

    in reply to: Victory Laps #2193

    Excellent – well done, Susanne!

    in reply to: Website “at a glance” #2188

    Hey Dyrk. I also did a quick review of your site, focusing mostly on the images. I should disclose that I don’t feel this is a strength of mine, and won’t be the least bit offended if you toss this entire response!

    Overall, I thought the images you chose conveyed tranquility and peace and those seemed like they would align with what you hope to achieve with clients through the sessions you offer. While you look for a new photographer, I wonder if a quick fix on the home page is to match the size of your headshot image to the size of the photo above it?

    Under Firm Foundations, I liked the way that the images you chose played off of one another. The one possible exception was the last one that has more green in it than blue. If you stick with this color palette and the overall vibe, it will be fun to work with your photographer to think through how to bring that to your new photos too. I think your picture is great – to me, you seem kind, and both professional and relaxed (I think it’s the tie/jeans combo).  Maybe it is the gray background that given the insurance vibe (if there is one)?

    The color palette of the photo on the Important pages is noticeably different, and that seems intentional and meaningful to me and so that felt like a cool choice.

    Hope some of this helps!

    in reply to: Pricing! #2184

    Susanne – You are correct that each paragraph is a separate response. In some cases, a person shared more than one pricing model that they use and so I broke those responses up by pricing model category. I got a couple of additional responses yesterday when I shared the results back with my networks; those went out late yesterday and so I’m waiting to see if I get any more and then I’ll update the post here with the new details.

    in reply to: Pricing! #2174

    Okay folks. Dave’s advice was fast but my sleuthing was faster and I crowdsourced some info to share. I also watched the pricing modules before posting this and since we were encouraged to scope out others’ prices, I’m moving forward with sharing what I learned with the assumption that none of us are going to be in a position to be accused of price-fixing any time soon.

    I reached out to some of my networks yesterday to ask those who work independently and who own small shops to share how they price things. I got a flurry of interest and immediate responses. Our community needs this kind of information and transparency – I’m not sure how to reconcile that with the price-fixing stuff, but everyone who shared with me also agreed to let me share with others…and so here ya go:

    Hourly rates

    I have been using an hourly billing rate of $150/hour which I have learned is too low and would like to go to a flat rate model for some upcoming projects.

    We bill at $125/hr for Senior Researcher and $150/hr for PI/Owner. This includes fringe and indirects. This DOES NOT include travel/per diem.

    My rate is $128.13 this year [as a company owner] and goes up by 2.5% per year. It’s worked out well so far.

    I charge $150/hour for my time [as a company owner], plus fringe (8%) and a 10% indirect rate. My rates for staff are much lower, and I’m in the process of raising those.

    My university clients find hourly rates the easiest to put into their internal accounting and contract approval systems. In NSF budget narratives, I think hourly consulting rates simply work well for PIs.

    As someone who has only been in business as an independent evaluator for five years, I have set my fees at $60/hour, based on what I know that some local university-based colleagues with much more experience have charged. I should also note that I don’t come from an evaluation or a strong social science methods background, so I have thought that my fees should reflect my learning on the job so to speak. I need to take some time this year to review this rate to understand if it serves me well going forward before I sign any more contracts.

    • I do let PIs know that my fees start at $4000 for any evaluation work that requires a written report of any kind and that this would be for the bare minimum; most evaluation work will cost more than that. I’ve done that to help jump start conversations about how much this is going to cost by stating a basement floor in terms of fees. It helps them because if they know of someone who will do the work for less, we can part ways early on in a friendly manner. I think this is particularly helpful for smaller proposals; PIs of larger budget proposals understand that this will cost money!
    • Budgeting is hard, and I would like to move toward a flat rate per deliverable budgeting. But I need to figure out what those numbers should look like systematically; this much for a logic model, this much for a strategic plan with this kind of scope etc.

     

    Daily rates

    I really try NOT to give a quote based on time, but rather based on product or services. That said, some clients require a time allocation. And…I do estimate how much time I think it will take me to complete a service, and I charge $800/day + 18% fringe for my time [as a company owner]. The time of my consultants is based on their experience and education, so I charge anywhere between $500 and $850 for people I work with. As I plan a budget, I think about the tasks and how much time I think it will take and use that as a basis for my budget (or working with a fixed budget, I figure out what I will be able to do within that amount of money).

     

    Flat rate pricing, by project

    A colleague of mine (who I just hired as project manager on one of my projects) charges $200 an hour, but she doesn’t bill hourly. She basically identifies tasks and determines how long she thinks it would take her to accomplish it and bills by tasks delivered.

     

    I use project-based pricing because I typically work with clients who have a fixed budget. As a result, I don’t have systems set up to do detailed hourly time tracking and reporting for my clients. It also really would not matter if I told them it would take X hours. Their budget is Y and they’re going to pay Y no matter how much time the actual project takes. So for me it is usually a matter of deciding whether I can do the work well in an amount of time that makes it work for me given their budget.

    • A very rough ballpark for me is that a one-off evaluation where I’m just analyzing data they provide me and reporting is usually $1,500 – $2,000. If I am collecting data, it varies a lot depending on the amount and type of data. Some of the projects I’ve accepted in the past 2 years are:
    • In-depth Zoom interviews with 400 people, $24,000 (I hired 2 people to help with this project and spent $8,000 on payments to them – I think I vastly under-billed how much this project actually took)
    • Two focus groups with 10 people each, $4,000
    • Emailed surveys to 150 people, $2,500

     

    Hybrid hourly and flat rate models

    I use a weird structure- a hybrid of hourly and flat. Let me explain: I share my hourly rate as $120/hour for evaluation services and $150/hour for facilitation of group workshops. Then I estimate how much time those evaluation services will cost and send a SOW with a flat fee structure based on the deliverables. I’m finding that I underestimate how much time evaluation services cost, and that I’ve not been building in the administrivia stuff that takes up a substantial amount of time, but that is very necessary to do the work. For example- I’ve spent unbilled hours in tech support for implementing a client’s software tool that I knew how to use, but their internal system required a degree of security protocols that had to be installed with tech support. I had no idea/no way of knowing/and didn’t anticipate. Now I ask about tech stuff up front.

     

    Percentage models

    A rule of thumb I’ve been given for evaluation services is 10% of the overall budget; or 10% of the yearly budget. This advice came from a couple of folks in the field, many of whom are well known. I’ve started operating on this as my minimum/starting point.

    In regards to pricing out a full project: I use percentages, generally. If a project is multi-million, I gauge around 3-5% of total funded, but for smaller awards, I ask for about 10% of total award funded (I rarely ask for more than 10% as for smaller awards, that would eat too much of their budget. Because of this, I don’t like to take on projects that are too small. It’s hard to do anything meaningful with less than $20,000 per year…

    I use 10% as a starting place. If there is a strong educational research component for a project then I sometimes drop lower than 10%; I have also scaled up if the evaluation is also playing double-duty as project research.

    in reply to: Pricing! #2156

    Hey Susanne. I’ll share some of what I shared in office hours. I currently charge $150/hour for my time. When I was first starting I surveyed some of my friends who consulted in the field to learn their rates. I chose something on the low side because I was new (though it felt like a luxurious rate to me at the time). Then I didn’t raise my rates for years despite my husband telling me I should be making more money given how hard I was working. It took my bookkeeper telling me I was crazy and she didn’t see how I made any money at all for me to actually do something. I made the jump from $90 – $150 in one swoop for new and potential projects. Current projects were grandfathered in at the lower rate until we got our next project, and then the rates went up. Nobody questioned it…which is probably a sign that I could be charging more. I just raised the rates for all of my staff, and kept my rates constant. That jump wasn’t nearly as substantial, but nobody has been bothered by that increase either.

    The higher rate is helpful for weeding out people that I probably don’t want to work with anyways. If they balk up front, then that’s that. I charge lower rates for my staff, and so I can also use that as a way to negotiate. I’m very up-front with people when they can’t afford a lot of my time, but that they can still get quality work with the rest of my team and a little bit of me.

    I haven’t watched the pricing until myself yet, but I understand from office hours yesterday that hourly is a terrible idea. One of my product ladders starts with coaching sessions, then goes up to evaluation studies, then research studies, and publishing manuscripts is at the top. The bottom and top will be flat pricing. I need to think about whether there is a way to offer flat pricing for studies too.

    Other answers to your questions:

    I don’t know what my competitors charge for their own time these days, but I’ll ask a few and post again with what I find out in case it helps others.

    I would totally charge more for industry clients…if I had any…which I don’t!

    My pricing is not on my web site, and I doubt it ever will be…but I haven’t watched the module yet and so who knows.

    in reply to: Website and elevator speech feedback :) #2098

    Hey Mapi. I agree with Kylie – the web site is great. I thought the amount of text you used was just right, and I loved the balance between text, visuals and blank space. In the last office hours, Stephanie mentioned something about describing the work using strong action words instead of “we help” language. I wondered if that would make the strategies stronger in your case too: Think it through, Put it in writing and make it happen, Showcase your work and engage others.

    I also liked Kylie’s suggestion for your elevator speech. I’d suggest replacing your first sentence with Kylie’s and then I liked the rest of what you already had. You might be able to simplify it more if you wanted – “I help non-profit organizations and foundations use data and effective storytelling to enhance the impact they have in their communities.”

    Thanks for sharing!

    in reply to: Have you tried dabbling in low stakes spaces? #2095

    Hey Lauren. Actually, are you a Lauren or a Laruen Leigh? The dabbling part of this week’s newsletter resonated with me too. Like you, I think I’m kind of dabbling at the moment. My team was hired to provide tech support for a network that is engaged in some evaluation capacity building work and we included office hours as part of what we are offering. I’ve really enjoyed these, and the feedback has been quite positive from the folks we’ve been meeting with too. So, when I created my product ladder I added office hours as an entry-level offering. Most of my clients and collaborators don’t have big budgets of their own, and so I don’t think I could “sell” office hours one hour at a time. Instead, I think it makes sense to target larger networks or groups with this service so that they buy a package of office hours instead. The current project is winding down, and so I’m hoping to pitch this idea to the leadership as something they continue to invest in for the next year as a way to see if people will be interested in this kind of service and pricing model.

    in reply to: Small Business Branding #2094

    Megan – thanks for sharing these. To me, they seem like such great examples of what each of us should be striving toward as we think about how to position our own work.

    in reply to: So glad you’re here! #2069

    Dana – thank you so much for sharing your story. I’m embarrassed that it took me so long to find it…seems my company is still running me for a good bit of the time. Loved the way you phrased that!

    I’m so impressed by and envious of you and all the others in our cohort who knew you needed this kind of course and jumped in early on in your business owner journeys.

    For my part, I’ve also been reflecting on the irony of building a business/career around helping others make intentional choices, while simultaneously neglecting to carve out the time to do that same work myself.

    If you ever want to talk about what NOT to do as a business owner, I’m your girl. Luckily we both have Stephanie for all the rest!

    in reply to: Victory Laps #2068

    Congrats Rebecca! Super impressed that you set a 2022 goal and already accomplished it!!

    in reply to: Bloomers – Lesson 2 is kicking my a$$ #2006

    Thanks to all for the feedback, and for sharing your own experiences with FBAs.

    I continue to noodle on this lesson, and have chosen to be still with it for a while. I tinkered with the FBA language for a while on my own, and then pulled some of components of the workbook over to a different Google doc to share with my staff. That turned out to be an interesting choice because thinking through the best way to provide context for my peeps helped me recognize some additional gaps in my thinking, and that then forced me to articulate a few things that I had not yet codified.

    I also started a Values list to precede the table, and it has been really fun to see folks share values they think we have that are missing from my list, and to have folks ask for clarification about things I didn’t articulate well enough on my first go.  So far my crew is much more excited about the framing of the FBAs than I am, and that has been important and interesting perspective for me to consider in the process because we are all in the trenches together and confirming the authenticity of my fumbling through all of this really matters to me.

    in reply to: Bloomers – Lesson 2 is kicking my a$$ #2005

    Susanne – your drawing is awesome!

    I have not been able to settle in to my FBAs again yet, but hope to circle back this weekend. I’ll try the happy faces and let you know what I think.

    in reply to: Bloomers – Lesson 2 is kicking my a$$ #1871

    Nice Anne! I think I’m doing something similar on my end. The idea of the product ladder has been helpful to me as I think through what my process and products might be. We already offer much of what should be on the ladder, but I’ve never written it down or thought about things as a progression of products.

    Let me know if you need a sounding board!

Viewing 15 posts - 31 through 45 (of 55 total)